Last updated: January 2026

At Stumble, your privacy is fundamental. We are built for people navigating vulnerable moments, and we take the responsibility of protecting your data seriously.

This Privacy Policy explains how we collect, use, and protect your information when you use Stumble.

1. Information We Collect

We collect only what is necessary to provide the service.

This may include:

• Account information (such as email or anonymous identifiers)
• Messages and interactions within the platform
• Usage data (features used, session activity, device type)
• Optional feedback or survey responses

We do not require real names or personal identity information.

2. How We Use Your Information

We use your data to:

• Provide and improve the Stumble experience
• Ensure platform safety and moderation
• Support responsible AI systems with human oversight
• Communicate important product updates
• Maintain legal and ethical compliance

We do not sell your data. Ever.

3. Anonymity & Safety

Stumble is designed to allow anonymous emotional expression.
We do not attempt to identify users in real life.

However, in cases involving:

• Imminent risk of harm
• Abuse or illegal activity
• Platform safety threats

We may review content for moderation and safety purposes.

4. Data Storage & Security

We use industry-standard security practices, including:

• Encrypted data storage
• Secure access controls
• Limited internal access

No system is perfect, but we design Stumble with privacy-first architecture.

5. Third-Party Services

We may use trusted third-party tools for:

• Analytics
• Infrastructure
• Customer support

They are contractually obligated to protect your data.

6. Your Rights

You may:

• Request deletion of your account
• Request access to your data
• Opt out of non-essential communications

Email: privacy@joinstumble.com

7. Not a Medical Platform

Stumble is not therapy, medical care, or diagnosis.

We do not store medical records or operate as a healthcare provider.

8. Changes to This Policy

We may update this policy as Stumble evolves.

Significant changes will be communicated in-app.

AI Services & Data Processing

Stumble may use artificial intelligence services to help provide certain features within the app, including journaling insights, emotional support prompts, and guided content suggestions.

To provide these features, limited user-generated content may be transmitted to a third-party AI service provider.

Data That May Be Sent to AI Services

The following information may be processed by AI services:

• Journal entries written by the user

• Messages written by the user in support interactions

• Mood check-in responses

• Context required to generate relevant support guidance

Stumble does not send personal identifying information such as email address, phone number, or payment information to AI services.

AI Service Providers

Stumble may transmit the above content to trusted AI processing providers including:

• OpenAI

• Other secure AI infrastructure providers used to generate support responses

These providers process the information solely for the purpose of generating responses and improving the functionality of the Stumble app.

All providers are required to maintain privacy and security protections equal to or greater than those described in this policy.

User Permission

Before any user-generated content is transmitted to an AI service, the Stumble app will request the user’s consent.

Users may choose whether or not to enable AI-assisted features. If a user declines, the app will continue to function without AI-assisted responses.

Data Handling

Content processed by AI services:

• Is used only to generate responses within the app

• Is not sold or used for advertising

• Is protected through secure transmission methods

• Is not used to personally identify users

Also Add This Section (Apple likes explicit data collection lists)

Information We Collect

Stumble collects the following categories of information to provide its services:

Information You Provide

• Email address (for account creation)

• Optional profile information

• Journal entries and written reflections

• Mood check-ins

• Messages within support groups or chats

Automatically Collected Information

• Device type

• App usage analytics

• Crash reports

• Session data to improve performance

How Information Is Used

We use collected information to:

• Provide journaling and emotional support tools

• Enable community support features

• Generate guided content and insights

• Improve app functionality and stability

• Maintain safety within the platform

We do not sell personal data.

 “Third-Party AI Data Processing” that says:                   

  – We use OpenAI’s API to power the AI Guide responses in tribe

   chats                                                        

  – User chat messages are sent to OpenAI to generate responses

  – Only message content is shared — no names, emails, or

  account info goes to OpenAI

  – OpenAI does not use the data for training

  – All data is encrypted in transit

  – Users consent through an in-app disclosure screen before

  their first chat